Terms and Conditions

1. Booking Terms

1.1 Booking Process

• All bookings must be made through our official website, email, or authorized agents.
• A booking is considered confirmed only after receiving a deposit and issuing a booking confirmation.
• Clients must provide accurate personal information and passport details for all travelers.
• Special requests (dietary, medical, etc.) must be communicated at the time of booking.

1.2 Payment Terms

• A non-refundable deposit of 30% is required to confirm your booking.
• Full payment is due 60 days prior to departure for scheduled tours, 90 days for peak season (July-October).
• Bookings made within 60 days of departure require full payment immediately.
• We accept bank transfers, credit cards (Visa/Mastercard), and PayPal (3% processing fee applies).

2. Cancellation Policy

2.1 Client Cancellations

All cancellation notices must be received in writing. The following cancellation fees apply:

2.2 Our Cancellations

• We reserve the right to cancel tours due to insufficient bookings, with a full refund or alternative dates offered.
• In cases of force majeure (natural disasters, political unrest, etc.), we will offer alternative arrangements or credit vouchers.
• No refunds will be given for unused services due to late arrival or early departure.

3. Travel Documents & Health

3.1 Travel Documents

• Clients are responsible for ensuring they have valid passports (minimum 6 months validity), visas, and required vaccinations.
• We provide visa assistance but cannot be held responsible for visa denials or delays.
• Travel insurance covering medical expenses and evacuation is mandatory for all clients.

3.2 Health Requirements

• Yellow fever vaccination is required for entry into Tanzania from certain countries.
• Malaria prophylaxis is strongly recommended for all travelers.
• Clients with pre-existing medical conditions must inform us at the time of booking.

4. Changes to Bookings

4.1 Client-Requested Changes

• Date changes requested more than 60 days before departure may be accommodated subject to availability.
• Name changes are permitted up to 30 days before departure with a $100 administration fee.
• Changes to itinerary or accommodation may incur additional costs and administration fees.

4.2 Operator-Initiated Changes

• We reserve the right to modify itineraries due to weather, road conditions, or other operational requirements.
• Alternative accommodation of equal standard will be provided if original properties become unavailable.
• Significant changes will be communicated immediately with options offered.

5. Responsibilities & Liabilities

5.1 Our Responsibilities

• We provide services as described in confirmed itineraries using reputable suppliers.
• We maintain appropriate insurance for vehicles and operations.
• Our guides are trained in first aid and emergency procedures.

5.2 Client Responsibilities

• Clients must follow guide instructions and safety protocols during activities.
• Clients are responsible for their personal belongings at all times.
• Any damage to property caused by clients will be charged accordingly.

5.3 Limitations of Liability

• We are not liable for events beyond our control including flight delays, natural disasters, or political unrest.
• Our liability for any claim is limited to the amount paid for the affected service.
• We are not responsible for third-party services (flights, hotels not booked through us).

6. Safari Operations

6.1 General Safari Conditions

• Game viewing success cannot be guaranteed as we operate in natural environments.
• Park fees are subject to change by Tanzanian authorities without notice.
• Children under 5 are generally not permitted on game drives (exceptions may apply).

6.2 Vehicle Use

• Our 4x4 vehicles are maintained to high standards but may experience mechanical issues in remote areas.
• Clients must wear seatbelts when vehicles are in motion.
• Smoking is prohibited in all safari vehicles.

6.3 Accommodation Standards

• Lodges and camps in remote areas may have limited electricity and internet access.
• Room allocations (twin/double) are subject to availability at time of check-in.
• Special room requests will be communicated but cannot be guaranteed.

7. Complaints & Disputes

7.1 Complaint Procedure

• Any issues during your safari should be reported immediately to your guide or our office.
• Unresolved complaints should be submitted in writing within 30 days of trip completion.
• We will acknowledge complaints within 7 days and aim to resolve within 30 days.

7.2 Dispute Resolution

• We prefer to resolve disputes through negotiation and mediation.
• Any legal claims must be filed in Tanzanian courts under Tanzanian law.
• The maximum liability for any claim is limited to the cost of the disputed service.

8. General Provisions

8.1 Pricing

• Prices are subject to change due to currency fluctuations, tax changes, or park fee adjustments.
• Once full payment is received, your price is guaranteed except for government-imposed changes.
• All prices are in USD unless otherwise specified.

8.2 Force Majeure

• We are not liable for failure to perform due to events beyond our control including natural disasters, war, or pandemics.
• In such cases, we will offer alternative arrangements or credit vouchers valid for 24 months.

8.3 Privacy Policy

• Personal information is collected solely for booking purposes and will not be shared with third parties without consent.
• We may use trip photos for promotional purposes unless clients specifically opt out.

8.4 Governing Law

• These terms are governed by Tanzanian law.
• The English language version of these terms takes precedence over any translations.